Insurance Nexus’s latest infographic reveals the viewpoints of 450+ senior claims executives on the future of this vital function, and how you can embark on a journey of transformation that leads to vital market share.
We all know that your customer demands a speedy, transparent and bespoke claims experience.
At the same time, your organisation requires absolute efficiency, accuracy and flawless technological integration. Look left and right and you will know that the standard of service has never been higher. The possibility that technology has provided, combined with your expertise means that the race to meet the customers’ exceedingly high expectations is on.
56% of claims executives believe that machine learning and artificial intelligence will have the greatest impact on claims in the next 5 years (Insurance Nexus Survey, 2019, 450 respondents). This is an increase of nearly 20% from last year’s findings, so what’s been happening over the last 12 months?
We wanted to get to the bottom of what is driving change, creating obstacles and making a difference as insurance companies transform their claims process.
The survey will help you benchmark your progress and give you key insights including:
- An honest assessment of where claims are at across the industry: do your peers believe their claims are efficient, customer-centric and that senior management are supporting innovation?
- How claims executives are implementing innovation and transformation projects: uncover the extent of planning for claims transformation, and strategies being used for effective change management
- Compare business-critical projects on the agenda: how customer experience, efficiency, digital communication and more are prioritised within claims transformation projects
For more information, please contact Graham Proud, Project Director, Insurance Nexus at [email protected]
Visit Connected Claims Europe 2019 in Amsterdam, 18th & 19th September. This is the only dedicated conference in Europe which serves the entire claims function- allowing the delivery of seamless claims to boost operational efficiency and customer satisfaction. Bring your entire team, CCO, Head of Customer and Claims Tech- and visit the website for more information.